With changing customer needs and advances in technology, how would you manage the transition from a traditional risk-averse gas boiler manufacturer to an integrated home automation provider?
Carl discusses the challenges of this process. From introducing new digital skill sets to the business, to changing cultural perspectives. As well as working as part of a larger European organisation, where different cultures setup and interact with boilers differently.
The Middle is a podcast series exploring the challenges of improving middle management. Each podcast features an interview with a prominent executive from a wide range of contexts including public, private and charitable sectors. Find out more about ‘The Middle’ – our podcast on middle management.