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University experts to lead firm’s transformation project

Colleagues from the Department for Digital Transformation, in the Faculty of Computing, Engineering and the Built Environment (CEBE), have embarked on a major new project with IT support specialists Minster Micro to guide the company in implementing a digital transformation strategy, to improve its service and processes and widen the range of services offered.

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Partnership to explore use of AI in customer care

The University has embarked on a new Knowledge Transfer Partnership (KTP) with cloud and managed services company FourNet, to explore ways to enhance contact centre services using Artificial Intelligence (AI) technology.

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