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Asha Devi, Ove Arup – Stakeholder Satisfaction (#21)

Asha Devi is associate director at Ove Arup the company most famous for being the architect of the Sydney Opera House.

She joins Stephen Willson to explore the issues of designing customers’ office space for collaboration and the satisfaction of multiple stakeholders in a changing world. This has particular significance in enabling middle managers to work effectively across their organisations. The same spotlight is then shone on the design of Arup’s own professional services offices.

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Gavin Card, Calor Gas – Supply and Demand Challenges (#20)

Gavin Card is the Director of Global Operational Excellence at SHV Energy, the parent company of Calor in the UK. He joins Stephen Willson to explore the middle management challenges of aligning supply with demand that is regional and weather dependant.

The topics include improving UK-wide performance by abandoning regional P & L accountability and refining KPI’s for operational improvement. Gavin draws powerful parallels with his previous experience within GE and the Royal Air Force.

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